點餐員 1

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

我們致力於網羅及發展人才。現時正招聘對工作有熱誠、積極及良好人際溝通技巧的人才加入我們的酒店

• 17 paid statutory holidays 
• 17 個帶薪法定假日
• Exceptional market leading benefits
• 卓越的市場領先優勢
• Option of MPF or ORSO retirement scheme
• 選擇強積金或職業退休計劃

Responsibilities 職責:

• Delivers services according to Forbes, LQA and Peninsula standards and delights guest by providing personalized and gracious service
• 根據福布斯、LQA 和半島酒店標準提供服務，並通過提供個人化和親切的服務來取悅客人
• Takes food and beverage orders and introduces seasonal delicacies, as well as advises guests on the selection of food and beverage items
• 接受餐飲訂單，介紹時令美食，並就食品和飲料的選擇向客人提供建議
• Be familiar with the Room Service menu and beverage list, the daily availability of items and seasonal specialties including prices
• 熟悉餐飲菜單的價格，每日供應的物品和時令特色菜
• Records and processes Room Service F&B revenue transactions including preparation of the guests check
• 記錄和處理客房服務餐飲收入交易，包括準備客人賬單
• Communicates over the telephone in a polite manner to promote a high degree of guest satisfaction
• 以禮貌的方式通過電話溝通，以提高客戶滿意度 

Requirements 要求:

• Minimum two years of related experience in Hotel or F&B industry
• 工作經驗：在酒店或餐飲行業至少有兩年的相關經驗
• Good command of spoken English and Chinese (Cantonese and Mandarin)
• 良好的英語和中文口語（粵語和普通話）
• Basic computer knowledge (Microsoft Office), good knowledge of ResPAK
• 基本的電腦知識（Microsoft Office），良好的ResPAK知識
• Familiar with customer service expectations in five-star hotel operations
• 熟悉客戶對五星級酒店服務的期望
• Ability to take telephone orders of food and beverages items in a courteous and friendly manner
• 能夠以禮貌友好的方式接受餐飲的電話訂單

於1928年開業的「遠東貴婦」氣派經典尊貴，高雅風采恆久雋永，融合了現代化科技之便捷舒適。半島酒店位於繁華的尖沙咀區，坐擁壯麗海景，是今日全球推崇的頂級酒店之一。