Guest Relations Officer

The Repulse Bay is seeking a Guest Relations Officer to assist in creating a sense of community and making people feel welcome in our property. 

• Experience in hospitality or residential environments
• Create a fun and welcoming community for our residents
• Highly competitive total remuneration package on offer

Key Accountabilities

• Warmly welcoming new residents to the community and making them feel at home right away by familiarising them with our property, amenities and services
• Planning and developing events and activities like social gatherings, sports competitions and recreational programmes, as well as creating volunteering opportunities to unite residents in supporting worthy causes
• Managing and monitoring the digital customer service platform
• Acting as a liaison between residents and the estate management team to address any concerns or issues that arise
• Helping attract potential residents by input and involvement in promotional events
• Establishing good relationships with residents and responding effectively to their requests and expectations
• Being creative!

General Requirements

• Certificate or diploma in Hospitality Management or related discipline
• 1-2 years of experience in th hospitality or services industry
• Excellent interpersonal skills
• Strong problem-solving aptitude
• Poised and professional manner towards stakeholders with ability to influence internal and external parties
• Independent, proactive and customer-oriented approach with a positive mindset
• Proficiency in both written & spoken English and Chinese 
• Creative flair

We are delighted to receive your CV now and we will liaise directly with suitable applicants.

About The Repulse Bay

The Repulse Bay first opened its doors on New Year’s Day 1920 and quickly became the location for Hong Kong’s high society. Today, The Repulse Bay’s residential complex offers luxury apartments as well as state-of-the-art recreation facilities with two award-winning restaurants against a breath-taking view of the sea. Our shopping arcade features a broad range of boutiques and lifestyle facilities to satisfy the most discerning shoppers.