Customer Services Officer

Business Unit:  The Repulse Bay
Location:  Hong Kong

The Repulse Bay is seeking for a Customer Services Officer to support the daily operation of the Estate Management team. 

  • No relevant experience is required. Fresh graduate is also welcome.
  • Suitable for someone with an outgoing and pleasant personality
  • Competitive package and good career development opportunities


Key accountabilities

  • Provide customer services to the residents, including in-room check-in upon arrival and handle tenant’s enquiries or maintenance requests
  • Conduct daily patrolling around the complex and follow up on the irregularities identified during the patrol
  • Assist the supervision of renovation work in apartments for new leases or renewal leases
  • Perform inspection in the apartments to identify defects after the tenants check out
  • Perform coordination for the implementation of upgrading / improvement projects with the related parties
  • Perform administrative work


General requirements

  • Certificate / Diploma in Property, Housing Management or related field
  • Hospitality and customer oriented with outgoing and pleasant personality
  • Good organisation and interpersonal skills
  • Demonstrate a high sense of responsibility and teamwork spirit
  • Self-motivated and willing to take on initiatives and new challenges
  • Proficiency in spoken English and Cantonese
  • Knowledge in Building Services, Housing Management or Hospitality Management will be an advantage


We are delighted to receive your CV now and we will liaise directly with suitable applicants.





About The Repulse Bay

The Repulse Bay first opened its doors on New Year’s Day 1920 and quickly became the location for Hong Kong’s high society. Today, The Repulse Bay’s residential complex offers luxury apartments as well as state-of-the-art recreation facilities with two award-winning restaurants against a breath-taking view of the sea. Our shopping arcade features a broad range of boutiques and lifestyle facilities to satisfy the most discerning shoppers.

Requisition ID:  35541