Duty Manager - Front Office

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
• Collaborates with relevant departments to ensure all guests’ requirements are met 
• Handles guest comments effectively with protection of both the guest and the hotel’s interest
• Ensures the highest degree of guest satisfaction which is well reflected in Forbes,  LQA and The Peninsula Standard

General Requirements:

• Minimum 5 years' working  experience in the hospitality industry with at least 1 year at supervisory/management level
• Excellent communication skills with fluent spoken English and Chinese
• Superior guest resolution and problem solving abilities are required
• Hands-on experience with MS Office and Opera

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.