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Assistant Chief Concierge

Business Unit:  The Peninsula Tokyo
Location:  Tokyo

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking an Assistant Chief Concierge to achieve the company’s objectives and create a memorable guest experience.

 

  • Work for a highly prestigious hotel in Concierge Team.
  • Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.


Key Accountabilities

  • Direct the entire activities and operations of the Concierge Desk.
  • Responsible for providing information regarding both City and Peninsula Hotel attractions and points of interest.
  • Review Guest Feedback Logbook for appropriate follow up in a timely manner.
  • Oversee payroll expenses/overtime in accordance with budgetary guidelines and required service levels.
  • Assist Front Office Manager in the preparation of monthly reports, budgets, and forecasts if necessary.
  • Provide proper training and exposure within the Concierge department.


General Requirements

  • Minimum 3-year experience in Concierge with at least 1 years in a managerial capacity.
  • Fluent English speaker and preferably Japanese with great respect for Japanese culture.
  • Able to communicate effectively with all levels of staff.
  • Deep knowledge of city activities, i.e. theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information, ticketing, reservations.
     

 

Benefits we offer

  • Retirement Plan (2% company payment in addition to a co-match up to 2% of employee contributions, total 6%)
  • Special Public Holidays/6 days per year 
  • Life Work Balance Leave /3 days per year
  • Paternity Leave /3 days per year
  • Transportation allowance (up to JPY30000)
  • Complimentary Accommodation at Peninsula Hotels 
  • Complimentary Staff Restaurant (3 meals per day)
  • Complimentary Dry Cleaning (Business attire)
  • Complimentary Bicycle Parking (On site)
  • Restaurant and Bars Discount (25%)
  • Staff Dormitory (Depends on availability)


 

We are delighted to receive your resume for further consideration. To be eligible to apply, you must be a Japanese resident or hold a relevant work permit.

 

 

 

About The Peninsula Manila

Set in the vibrant central business district of Makati City, The Peninsula Manila has set the benchmark for luxury and sophistication in The Philippines for more than four decades. Affectionately known among locals as the ‘Jewel in the Capital’s Crown,’ the hotel provides a haven of luxury and elegance for discerning guests.

Requisition ID:  35104


Job Segment: Concierge, Hospitality