Rooms Internship (Guest Services and Housekeeping)

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities related to the service in the Guest Services and Housekeeping departments. That placement will start in Q1 2025 for a minimum of 6 months.

• Secure a placement with a luxurious Five-Star hotel located in Tokyo
• The Peninsula Tokyo espouses luxury service, dedication to our customers, and commitment to our employees
• Learn and grow within a strong hospitality company focused on quality with our dedicated internship program

Key Accountabilities

• Rotate in Guest Service and Housekeeping Department.
• Perform a friendly yet discreet and unobtrusive service to all guests.
• Support the team with guest inquiries, and requests (promptly and professionally).
• Gain hands-on experience, ensuring accuracy and compliance with guest preferences.
• Shadow housekeeping staff to understand room cleaning procedures, quality standards, and inventory management practices.
• Learn about hotel systems and software to support housekeeping operations and guest service processes.
• Observe and maintain the daily condition of all physical facilities and equipment in the office and make recommendations for corrections and improvement as needed.
• Participate in any task necessary to achieve the property’s goals and the highest levels of compliance and efficiency.
• Maintain a culture in compliance with the mission, vision, values, and core principles of HSH.

General Requirements

• Japanese Passport Holder
• Pleasant, courteous, and fun personality
• Good English communication (verbal, written)
• Preferred candidates who had the experience in internship before

Benefits We Offer 

• Salary: JPY1500 Hourly
• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension) 
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Complimentary Staff Restaurant 
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Bicycle Parking (On site)

Please be informed that the screening of the applications will start on 22nd October. We are delighted to receive your CV and will liaise with suitable candidates directly.

Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.