Rooms Division Trainer

The Peninsula hotels is a division of The HongKong and Shanghai Hotels Limited, operates twelve luxury hotels across Asia, Europe and USA. The Peninsula Hotels is a world class luxury hotel, offered luxurious personalized and high standards of hospitality. We committed to delivering sustainable luxury and positively impacting the local communities. Since opening in 2007, The Peninsula Tokyo has grown to 500+ employees representing 32 nationalities.

• This role allowed you to utilize your expertise and training skills to improve the team's effectiveness and efficiency
• Ability to utilize both English and Japanese and work with cross departments 

Key Accountabilities

• Review each Rooms section monthly training plan.
• Work with DOR and L&D to develop and customize training.
• Conduct regular audits on various Rooms sections.
• Collect stories and support different departments on how to create those WOW (PSP) Moments.

Requirements

• Prior Experience in Rooms division from luxury hospitality 
• Passionate about training and provide exceptional guests experiences
• Ability to communicate in both English and Japanese

Benefits We Offer

• Market-leading compensation within hospitality
• Complimentary employee meals (3 meals per day including beverages, and snacks)
• Complimentary dry cleaning (business attire)
• Complimentary and discounted room nights at Peninsula properties around the world
• 25% discount at the hotel's restaurants, bars and boutique & café
• Internal transfer program and cross-exposure learning program to other Peninsula properties around the world
• Overseas English language training program