Operation Manager

The Peninsula Tokyo is seeking to hire an enthusiastic Operation Manager to support our diverse and vibrant concierge team.  

• This role allowed you to utilize your organization and creativity skills to promptly serve guests' needs and inquiries.
•  Ability to manage large team with diverse nationalities of team members.

Key Accountabilities 

• Hold strong leadership skills and being able to handle multi-tasking and inquiries from guests in timely manners.
• Being able to motivate the team and work in fast face environment.
• Wealth knowledge of city activities, i.e. theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours.
• Oversee and manage staffing levels and payroll expenses/overtime in accordance with budgetary guidelines and required service levels.
• Provide training to the team and lead by example to ensuring the Peninsula's service standard.
• Conduct interview during recruitment processes, provide proper performance evaluation of all members.

General Requirements: 

• 5+ years of experienced in operation, guest facing from hospitality industry
• Fluency in English, Japanese language ability is an advantage 
• Experienced in people management  
• Strong details oriented and organization skills 

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days 
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Employee Dormitory (Subject to availability)

We are delighted to receive your resume for further consideration.