Lobby Manager

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Restaurant Service Staff to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Rooms team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities 

• Greet and accommodate all guests in the lobby area in order to create seamless experiences including providing full room orientation and other inquiries from guests
• Cooperate and communicate well with cross teams including Front Desk, Chief Concierge, Guest Services and Guest Relations, including the Lobby retail managers
• Daily checking tasks include; VIP arrival/ departure, Banquet and wedding functions, Log Book, F&B outlets reservation status, Shift coverage
• Monitor and ensure The Lobby F&B outlets is well managed as well as  Front Desk, Concierge and Bell Captain

General Requirements

• Minimum 3+ years experiences as duty manager or related area in Rooms department 
• Prior experience in guest facing roles
• Fluent English, Japanese language ability is a strong advantage 
• Great problem-solving skills and flexibility

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days 
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Employee Dormitory (Subject to availability)

We are delighted to receive your resume for further consideration.

Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.