Share this Job

Guest Communication Center Agent

Business Unit:  The Peninsula Tokyo
Location:  Tokyo

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Guest Communication Centre Agent to achieve the company’s objectives and create a memorable guest experience.


  • Work for a highly prestigious hotel in Guest Communication Centre team.
  • Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.
  • We provide Basic Salary per Month. Bonus 2 times per Year, Pay Increase 1time per Year. Commutation Fee (Max JPY30000 per Month), Overnight Pay. Provide Days-off per Shift, Annual Leave, Special Public Holidays, Life-Work-Balance Leave, Paternity Leave. Entitle Retirement Plan. Enroll Social and Labor Insurance.

Key Accountabilities


  • Responsible for all outgoing and incoming calls, verifying accuracy and handling emergency cases as well.
  • Ensure that all calls are handled including Restaurant and Hotel Reservations following The Peninsula Standards.
  • Handles all emergency communications/systems in the hotel.

General Requirements


  • Speaking and writing Japanese and English abilities at business level.
  • Ability to utilize feedback and anticipate customer’s needs.
  • PC skills in Excel, System.

We are delighted to receive your resume for further consideration. To be eligible to apply, you must be a Japanese resident or hold a relevant work permit.



About The Peninsula Tokyo

Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo has been pleasing guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service since its opening in 2007.

Requisition ID:  30998