Front Desk Manager

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Front Desk Manager to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Front Office team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.
   

Key Accountabilities 

• Responsible for overseeing and ensuring rooms allocation and proper availability of rooms and inventory
• Support the revenue management program and maximize room revenue through the room upselling program
• Oversee and manage staffing levels and payroll expenses/ overtime in accordance with the budgetary guidelines and required service levels
• Create a seamless experience to the guests and ensure in line with the Peninsula Standard
• Lead by example, positively drive and motivate the team  

General Requirements: 

• 3+ years' experience in Front Office operation within which 1 year experience in the same capacity of a luxury international property
• Fluency in both English and Japanese
• Strong people management and organization skills 

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days 
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Employee Dormitory (Subject to availability)

We are delighted to receive your resume for further consideration.

Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.