Assistant Guest Services Manager

Business Unit:  The Peninsula Tokyo
Location:  Tokyo

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking an Assistant Guest Services Manager to achieve the company’s objectives and create a memorable guest experience.


  • Work for a highly prestigious hotel in Guest Service Team.
  • Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

  • To assist the Guest Services Manager in planning, directing, controlling the entire activities and operations of the Guest Services including all transportation related matter
  • To maintain and improve the Peninsula service and to ensure maximum revenue contribution.
  • Ensures that excellent service, customer skills and service recovery are implemented.

General Requirements

  • Speaking and writing Japanese and English abilities at business level
  • Prior experience using computers
  • Ability to work within “team based” environment
  • Ability to utilize feedback and anticipate customer’s needs


Benefits we offer

  • Retirement Plan (2% company payment in addition to a co-match up to 2% of employee contributions, total 6%)
  • Special Public Holidays/6 days per year 
  • Life Work Balance Leave /3 days per year
  • Paternity Leave /3 days per year
  • Transportation allowance (up to JPY30000)
  • Complimentary Accommodation at Peninsula Hotels 
  • Complimentary Staff Restaurant (3 meals per day)
  • Complimentary Dry Cleaning (Business attire)
  • Complimentary Bicycle Parking (On site)
  • Restaurant and Bars Discount (25%)
  • Staff Dormitory (Depends on availability)


We are delighted to receive your resume for further consideration.



Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.

Requisition ID:  40668