Assistant Front Desk Manager/ Duty Manager

The Peninsula hotels is a division of The Hong Kong and Shanghai Hotels limited, operates twelve luxury hotels across Asia, Europe and USA. The Peninsula Hotels is a world class luxury hotel, offered luxurious personalized and high standards of hospitality. We committed to delivering sustainable luxury and positively impacting the local communities. Since opening in 2007, The Peninsula Tokyo has grown to 500+ employees representing 32 nationalities

• This role allowed you to oversee the daily operation of the hotel to ensure the high-level standards of the guests and maximize guest satisfaction
•  Opportunity to work with diverse and vibrant team members under Rooms division 

Key Accountabilities:

• Oversee daily hotel operations and ensure all departments are functioning smoothly and effectively
• Maintain a visible presence at the Front Desk and Lobby to engage with guests
• Strong ability to handle difficult situations or guest complaints with professionalism by ensuring service recovery and satisfaction
• Control room inventory effectively, particularly during peak seasons to avoid overbooking while maximizing revenue
• Supervise Front Desk staffs and manage the overtime, following the company policies and standard

Requirements: 

• Minimum 4+ years of prior experiences in Front Desk or Guest relations, with at least 1-2 years in supervisor or managerial roles
• Ability to work in fast pace working environment and multi-tasking
• Business level of both English and Japanese. Chinese language is an advantage
• Strong communication and interpersonal skills
• Great problem solving skills and conflict resolution

Benefits We Offer

• Market-leading compensation within hospitality
• Complimentary employee meals (3 meals per day including beverages, and snacks)
• Complimentary dry cleaning (business attire)
• Complimentary and discounted room nights at Peninsula properties around the world
• 25% discount at the hotel's restaurants, bars and boutique & café
• Internal and External mobility program and cross-exposure learning program to other Peninsula properties around the world
• Overseas English language training program