Assistant Chief Concierge

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking an Assistant Chief Concierge to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Concierge Team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Assist the Chief Concierge to direct and manage the operation of the Concierge Desk.
• Provide guests with the information of sightseeing spots and hotel's events. 
• Review guest feedback logbook and take appropriate follow-up actions in a timely manner.
• Oversee payroll expenses and overtime in accordance with the budgetary guidelines and required service levels.
• Assist Front Office Manager in the preparation of monthly reports, budgets, and forecasts if necessary.
• Provide proper trainings and exposure for the Concierge department.

General Requirements

• Minimum 3 years of work experience in Concierge with at least 1 year experience in a managerial role.
• Fluent English speaker and preferably Japanese with great respect for Japanese culture.
• Able to communicate effectively with all levels of staff.
• In-depth knowledge of city activities (e.g. theatres, arts, special exhibitions, concerts, shows, sporting events, leisure activities, sightseeing tours and etc.) and maintain close connections with professionals in these areas so as to provide the latest information, ticketing and reservations.

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days 
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Employee Dormitory (Subject to availability)

We are delighted to receive your resume for further consideration.

Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.