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Assistant Chief Concierge

Business Unit:  The Peninsula Paris
Location:  Paris

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 86 suites.  Working alongside a high profile and prestigious team, The Peninsula Paris is seeking an Assistant Chief Concierge.

 

  • Work for a luxury Five Star hotel on the historic Bund in Paris
  • Share our core values: excellence and generosity
  • Grow within a diverse, prestigious and international property.

 

 

 

Key Accountabilities

 

  • Meet customer expectations and needs.
  • Assist Chief Concierge in planning and directing the entire activities and operations of the Concierge Desk.
  • Responsible for providing information regarding both City and Peninsula Hotel attractions and points of interest.
  • Oversee payroll expenses and staff schedules.
  • Memorize customer names and habits whenever possible
  • Promote, during its contacts with the customer, the services offered by the Hotel,
  • Keep informed of all events taking place inside and outside the hotel (fairs, congresses, meetings, shows, etc.),
  • Ability to resolve issues with efficiency and discretion
  • Provide proper training and exposure within the Concierge department.
     

 


General Requirements

 

  • Adaptability
  • Empathy
  • Strong sense of confidentiality
  • Great courtesy
  • Fluent both in French and English
  • Knowledge of IT tools (Opera, Hotsos, Go Concierge, Microphones, etc.)
  • Minimum 3-year experience in Conciergerie with at least 1 years in a managerial capacity.
  • Able to communicate effectively with all levels of staff.

 

 

 

 

 

About The Peninsula Paris

Occupying a meticulously restored and modernised century-old building, The Peninsula Paris sits in the 16th Arrondissement, mere steps away from the Arc de Triomphe and Avenue des Champs-Élysées. Its exacting standards in design, luxury and service have won the hotel the highly coveted Parisian “Palace” designation.

Requisition ID:  35740


Job Segment: Concierge, Hospitality