Assistant Front Office Manager

Provide leadership and oversee the daily operations of the Front Office Department. Ensure that the front office teams’ communication meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Front Office.

Key Accountabilities:

• Assist the Director of Front Office and Management team in leading and managing all areas of Front Office Department to ensure the highest levels of Peninsula Standards are met consistently.
• Supervise front office team members to ensure all guest interactions are personalized and efficient during guest check in/out telephone service and throughout the guests stay.
• Encourage and empower team members to build a rapport with all guests.
• Manage the process of check in by securing proper identification and form of payments are established upon guest registration.
• Motivate and encourage front office team members to upsell and drive rooms revenue daily.
• Ensure all folios are posted in a timely manner, settled and that deposits are handled properly.
• Participate in the development, implementation and review of the policies, procedures, practices, and standards.
• Handle and follow up on any guest complaints or contentious concerns that can’t be settled directly by team members.
• Oversee and manage all VIP guest arrivals and departures ensuring all expectations are met consistently.
• Provide a high level of service and maintain a high profile in the day-to-day front office operations leading by example.
• Ensure that all internal audit procedures and pertinent reports are completed daily.

General Requirements:

• Bachelor's Degree in Hotel Management, Hospitality, Business Administration or related field.
• Minimum of 3 years' experience working in Front office of a luxury Hotel preferred.
• Must possess excellent interpersonal, communication, and organizational skills.
• Must have an aptitude for guest service and have a positive and enthusiastic attitude.
• Computer operations experience a must.
• Must be fluent in English and fluency in at least one foreign language is a plus.

Benefits we Offer:

• 10 vacation days per year
• 7 sick days per year
• 3 personal days per year
• 10 holidays days per year
• Complimentary employee meals
• Discounted parking
• Complimentary dry cleaning for business attire
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 40% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $75,000 - $80,000 USD annually.

About The Peninsula New York

Superbly situated on Fifth Avenue in the heart of Manhattan, The Peninsula New York is set in one of the city’s most prestigious shopping, entertainment and cultural districts, just a few blocks from Central Park. Since its debut in 1988, the hotel has exemplified exquisite service, heritage, and attention to detail.