Assistant Director of Spa & Wellness

The Assistant Director of Spa & Wellness will assist the Director to lead, manage and drive the operational and financial performance of the Peninsula Spa & Fitness Center to reflect the brand values of Peninsula Group. To ensure the Spa operation delivers the standards and service synonymous with Peninsula’s reputation as a world-renowned luxury hotel/spa group and aim to be a world leader in hospitality.

Key Accountabilities:

• Assist in directing the day-to-day management, operations, and logistics of award-winning 5 Star spa and fitness centre.
• Oversee and manage all spa, fitness, and pool staff inclusive of Spa Managers ensuring all Peninsula standard, protocols and level of expected service are consistent within brand assurance.
• Manage the Spa's Profit & Loss statements, annual budget, weekly forecasts, marketing & public relations initiatives to increase spa visibility, client visits, and increase revenue.
• Work closely with the Director to continuously develop and execute sales and marketing initiatives that will result in an increase of revenue year over year.
• Be responsible for building client relations, creating, and managing comprehensive guest profiles, and coordinating with internal constituents to guarantee guests satisfaction.
• Research, collect, and utilize industry data through trend analysis, market analysis and past Peninsula sales history to stay competitive and abreast of current market trends.
• In the absence of the Director play a leading role within the Hotel’s senior management team and to act as ambassador and representative of the spa at key Hotel management and promotional events.
• Carry out disciplinary/grievance procedures in line with hotel guidelines as required including documentation of procedures and outcome.
• Support and assist the Director to effectively integrate the Spa within the Hotel marketing strategy and ensure ongoing representation of the spa both internally and externally.
• Ensure collateral, point of sale and promotional material reflect the quality and integrity of Peninsula brands.

General Requirements:

• Previous experience in a multifunctional luxury Spa environment (3-4 years), budget planning and management, forecasting, and revenue management.
• University degree or higher in a relevant field.
• Ability to communicate well with all levels of management, staff, and guests.
• Self-starter; creative; independent, but team-oriented; presentation, and problem-solving skills.
• Analytical; socially adept; detailed-oriented and organized.
• Goals and results-oriented; articulate.

Benefits We Offer:

• 10 vacation days per year
• 7 sick days per year
• 3 personal days per year
• 10 holidays days per year
• Complimentary employee meals
• Discounted parking
• Complimentary dry cleaning for business attire
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 40% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $95,000 - $100,000 annually.

About The Peninsula New York

Superbly situated on Fifth Avenue in the heart of Manhattan, The Peninsula New York is set in one of the city’s most prestigious shopping, entertainment and cultural districts, just a few blocks from Central Park. Since its debut in 1988, the hotel has exemplified exquisite service, heritage, and attention to detail.