GCC Agent

Overview of the role

We are looking for a passionate hospitality professional who will be responsible for providing a high level of guest satisfaction through efficient and courteous telephone service of the Guest Communications Center.

Key Accountabilities

• Handles incoming/outgoing calls and chats, operation of the paging system, handling wake up calls, emergency procedures and proper charging of calls.
• Receives, acknowledges, and relays all messages received through telephone calls, chat and radio of the hotel in a fast, accurate and courteous manner.
• Handles and relays guest requests for housekeeping amenities, laundry pick-up and delivery, luggage assistance and Engineering concerns.
• Reports and immediately follows up any guest complaint or unusual incidents to proper authorities.
• Operates efficiently and proficiently the fully Electronic EPABX exchange.

General Requirements

• Experience on a similar EPABX system is an advantage
• Efficiency in both oral and written communication skills with a pleasant, well-modulated voice
• Ability to work in a fast-paced work environment, work under pressure with maturity and initiative
• Knowledge and experience in using Opera
• Excellent customer service skills

We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable qualified applicants.

About The Peninsula Manila

Set in the vibrant central business district of Makati City, The Peninsula Manila has set the benchmark for luxury and sophistication in The Philippines for more than four decades. Affectionately known among locals as the ‘Jewel in the Capital’s Crown,’ the hotel provides a haven of luxury and elegance for discerning guests.