Duty Manager

Overview of the role

Seeking an experienced and personable hospitality professional who will be responsible for the day-to-day operations of the Front Office department while overseeing the general hotel operations of the hotel ranging from basic guest services to emergency, safety and security protocols. A committed, highly passionate and well-rounded individual who is well-versed, has strong guest interaction skills and quick & logical thinker, while maintaining a proactive and anticipatory mindset.

Key Accountabilities

• Establish and manage the Front Office department’s day-to-day operations which include arrivals, departures, groups and meeting of VIPs.
• Analyze and summarize Managers’ and related reports and communicate proposed strategy or action to the Front Office Manager, Assistant Director of Rooms and EAM-Rooms. Works closely with fellow Department Heads of other divisions and departments for its successful implementation.
• Demonstrate excellent customer service skills in handling guest requirement and concerns regarding accommodation, arrival and departure service, billing, etc. in a professional and efficient manner.
• Communicate guest’s requirements regarding accommodation, arrival and departure service, guest request, billing, etc. and follow-up to ensure efficient execution. Implement local and corporate-wide guest recognition program.
• Quick on his toes, flexible and logical. Most of all, possesses the "can do" and will power to troubleshoot situations and respond quickly to resolve any conflict or emergencies.
• Lead employees by being a role model, providing guidance, counseling and motivation.

General Requirements

• With experience in a five-star hospitality establishment, preferably in the same role or similar capacity (Front Office or Guest Relations)
• Quick thinker, quick on his/her feet, logical and maintains composure and calm under pressure
• Highly committed, passionate and driven
• Willing to work long hours/holidays/special occasions with flexible schedule
• Highly personable, loves guest interaction, guest-centric

We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable qualified applicants.

About The Peninsula Manila

Set in the vibrant central business district of Makati City, The Peninsula Manila has set the benchmark for luxury and sophistication in The Philippines for more than four decades. Affectionately known among locals as the ‘Jewel in the Capital’s Crown,’ the hotel provides a haven of luxury and elegance for discerning guests.