Residences Concierge Assistant Supervisor

The Peninsula London is seeking to hire a dynamic Residences Concierge Assistant Supervisor to join our Residences Team; providing friendly yet efficient service to The Peninsula Residences’ Tenants.

• An exceptional opportunity to join our high-profile flagship hotel and residences in London.
• The Peninsula Residences espouse luxury service, dedication to our residents and commitment to our employees. 
• Join our award-winning group, working alongside a highly experienced team. 

Key accountabilities

• Assist Residents with services related to their apartments, in accordance with the lease, other contractual arrangements, Tenant’s Handbook and Residences Policies and Procedures.
• Support the Concierge Assistants in the service delivery of any manual or otherwise Concierge Assistant tasks.
• Handle telephone, email and requests made in person and providing detailed information regarding any Concierge services.
• Anticipate Residents needs and exceed their expectations.

General requirements

• Minimum 3 Years Experience in Hospitality or Residential Environment.
• Excellent command of English language with confident communication skills. A second language would be an advantage.
• Computer literate. Problem solving and multi tasking skills.
• UK Driving License and experience driving luxury cars.

At the Peninsula London, we look after:

Your financial wellbeing:

• Excellent salary package 
• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.