Executive Housekeeper

The Peninsula London is pleased to announce we are seeking to hire an Executive Housekeeper to take on an a role that will oversee all housekeeping & laundry operations across the Hotel, ensuring high standards of customer service, maintenance, and financial performance. 

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits 
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities:

• Implement and ensure the maintenance of the hotel and department regulations, policies and procedures including but not limited to: House Rules and Regulation, Health and Safety, Emergency Response and Standard Operations Procedures. 
• Responsible for managing and ensuring the impeccable maintenance and cleanliness of the hotel's facilities. Ensure completion of daily and monthly checklists and walkthroughs and routine preventative maintenance schedules. Lead and supervise the completion of all maintenance improvements. Recommend improved cleaning products or cleaning methods toward optimal levels of sanitation and cleanliness throughout the entire hotel, including residences. 
• Personally inspect hotel rooms, public and heart of the house areas, to ensure hotel areas are always clean and well- maintained and participate in Hotel Walkthroughs to ensure the condition of all hotel areas are to Peninsula Standard. 
• Oversees all contracts for all public area cleaning of entire hotel, chemical suppliers for rooms retail spaces and heart of house. 
• Manages the hotel laundry and uniform operation and the hotel Floral Program ensuring quality, presentation and cost objectives are met.
• Supports the Director of Residences with housekeeping requests of tenants and provides support to the residence teams on an as need basis.
• Is responsible for annual review and creation of Housekeeping Operating Budgets in accordance with hotel business plans and objectives and ensures the monthly and annual expense targets are met in line with forecasted revenues. Assure labour productivity levels and payroll expense target are met in line with forecasted revenues. Assure labour productivity level and payroll expenses in accordance with budgetary guidelines and required service levels. 
• Manages inventory of the hotel’s linen, amenities, OSE, CGS, guest and cleaning supplies to maintain par levels and manages quality, breakage, costs, and loss. 
• Manages the hotel's waste removal and recycling programs and leads Vision 2030 Community and Social Responsibility Objectives for the Housekeeping Departments.

Job Specifications:

• Degree in Hospitality Management or equivalent (Ideal)
• Minimum of 8-10 years in a similar position (min. Director of Housekeeping) within a prestigious hotel
• Strong luxury and training service standards experience highly desirable
• Able to manage a large division in a fast-paced and sometimes highly stressful environment.
• Excellent communication and presentation skills. Ability to communicate effectively with all stakeholders including vendors
• Very strong analytical, financial and project coordination skills
• Experience working within the United Kingdom and within a luxury hotel is highly preferred 

At the Peninsula London, we look after:

Your financial wellbeing:

• Excellent salary package 
• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.