Director of Security & Operational Risk

The Peninsula London is excited to announce that we are hiring an experienced Director of Security & Operational Risk responsible for leading the division in addition to the implementation of all safety and security programmes of the property, encompassing guests, residents, colleagues and hotel assets.

We take pride in recruiting our talent from diverse and inclusive backgrounds as we strive to create a family oriented and mixed workforce.

• New build, ultra-luxury property incorporating next generation security & risk management systems
• An exceptional opportunity to join our high-profile flagship hotel in London
• Market leading remuneration, bonus scheme, service charge and attractive benefits

Key accountabilities

• Be a strong leader who can take responsibility for the day to day running of the department and ensure the long-term success of the security and safety operations of The Peninsula London Hotel and Residences.
• Exceed guest expectations with service, in keeping with the Peninsula Service Principles.
• Install a continuous improvement mindset whilst striving to improve service standards and anticipating guests and management requirements.
• Thrive in directing, administering, supervising, planning, coordinating, and participating in the activities of the Security Department
• Communicate and engage the wider hotel teams in all matters pertaining to the Hotel’s security and safety procedures.
• Lead and coach the various departmental Managers and Directors to develop processes and procedures that will improve efficiency in all departments.
• Facilitate training for all staff in addition to providing ongoing support to current colleagues.

General requirements

• At least 7 years’ experience as a Director of Security or similar in a luxury hotel environment.
• Excellent knowledge of security industry best practice across relevant security operations (loss prevention, conflict resolution, access control…).
• Excellent knowledge of security and crisis management related law and regulation.
• Ability to manage and train a large and diverse Security Team.
• Fluent English communication proficiency. Expertise in a second language would be desirable.

At the Peninsula London, we look after:

Your financial wellbeing:

• Excellent salary package 
• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.