Director of SPA and Wellness

The Peninsula London is seeking to hire a highly motivated Director of SPA and Wellness to plan, direct and control the entire activities and operations of the SPA & Wellness Department, ensuring commercial success. This role will also have a focus on providing leadership, direction and support to develop a highly motivated team.

 A serene oasis encompassing the spacious, quiet lower floor of the hotel, The Peninsula Spa and Wellness Centre offers an array of therapies – both ancient and modern – for optimising and beauty.

To further support their health and vitality, The Peninsula London offers guests an array of wellness programmes to enhance their energy, de-stress, and find balance. Accessible around the clock via the hotel's dedicated Wellness Portal, these offerings include guided meditations from Breethe, aromatherapy self-care rituals, in-room fitness equipment as well as exercise videos to allow guests to exercise in the comfort of their room.

• An exceptional opportunity to join our high-profile flagship hotel in London.
• The Peninsula Hotels espouses luxury service, dedication to our customers and commitment to our employees. 
• Join our award-winning group, working alongside a highly experienced team. 

Key accountabilities

• Overall responsibility for the overall Spa and Wellness department and facilities
• Develop a curated and thoughtful guest experience
• Mentor and coach a high performance, customer centric team
• Define the business strategy for the Spa and Wellness department to ensure on-going commercial success.
• Ensure standards, KPI’s and targets are well communicated and achieved whilst delivering optimal financial returns.
• Work closely with other departments such as as Sales & Marketing to conceptualize, and implement dynamic marketing programmes to drive club membership and Spa bookings, as well as market leading  initiatives.
• Act as a Peninsula Ambassador by engaging with guests, hosting events etc to  develop a leading brand reputation for the Peninsula both in London and international markets.

General requirements

• Minimum 2 years in a similar role within Spa 
• Is a natural organiser, highly detailed and able to engage with guests.
• Strong people leader and trainer having prior experience managing teams.
• Strong commercial acumen
• Ability to influence and communicate effectively.
• Fluent English language skills and presentation ability.
• Creative, innovative, and financial acumen (budgeting)

We are delighted to receive your CV and will liaise with successful candidates accordingly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.