Assistant Restaurant Manager - The Lobby

The Peninsula London is excited to announce we are seeking an Assistant Manager - The Lobby for The Lobby Restaurant. This role will work closely with the Restaurant Manager to provide leadership to the team along with ensuring an expectational culinary and theatrical experience to our guests.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market leading remuneration, service charge and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Ensuring the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests. 
• Handling, or relay to Lobby Director or Assistant Director F&B, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 
• Understanding and accurately follow the standard of sequence of service, pre-service and after-service procedures. 
• Ensure the highest level of Health and Safety and Hygiene are maintained, reporting employee and guest accidents, and responding properly to any hotel emergency
• Establish and maintain outstanding colleague interactions with exceptional working relationships

General requirements

• Minimum 1 year relevant experience in a Luxury Food & Beverage Outlet with similar standards and expectations (Hotel based or standalone) associated with relevant qualifications
• Prior experience in a Michelin star restaurant would be advantageous
• All-encompassing food and beverage knowledge
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Fluent English communication proficiency, expertise in a second language would be desirable

At the Peninsula London, we look after:

Your financial wellbeing:

• Excellent salary package 
• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.  

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.