Houseperson

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

Key Accountabilities 

• Responsible for ensuring the comfort of all hotel guests according to hotel procedures and standards, including the procurement of guest rooms, guest floors, floor stations, and storage rooms.
• Manages various guest supplies and request items, ensuring that the required quantities are stored in the supply closet and secured.
• Be helpful to the guests in a courteous manner at all times, and inform Supervisor or Housekeeping Management of any requests.
• Report any deficiencies, damages, reoccurring problems, missing, broken, stained or burnt items and unusual circumstances to the Supervisor or Housekeeping Management.
• Forwards any lost and found items to Housekeeping office.

General requirements

• Minimum 2-3 years’ experience in a similar role in a Luxury Hotel environment with similar standards and expectations.
• Knowledge of using cleaning tools, chemicals, machinery and the ability to provide friendly services to guests.
• Must be able to work in a fast paced and customer service-oriented environment; to perform under pressure and meet deadlines in a timely manner.
• Must be able to work as part of a team as well as to complete assignments independently, to take instructions from supervisors, and to exercise proper problem-solving skills.
• Innovative and a natural organiser, highly detailed and able to engage with guests.
• Turkish communication proficiency, and English as a secondary language is preferred. 

We would be delighted to receive your CV and will liaise directly with suitable applicants.

About The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings, three of them historic and beautifully restored – and welcomes guests arriving by land or sea.