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Front Desk, Guest Relations and Communications

Business Unit:  The Peninsula Istanbul
Location:  Istanbul

 

 

 

 

START YOUR JOURNEY WITH THE PENINSULA ISTANBUL
RECRUITMENT EVENTS

 

The Peninsula Istanbul is excited to announce the launch of our pre-opening recruitment events which are scheduled to take place in October and November 2022. As we embark on our journey to hire 500+ new colleagues, we invite you to submit your resume to apply for the many positions we have on offer. 


Front Desk, Guest Relations, and Guest Communication positions:

 

Front Desk Executives

  • Handling guest check-in, check-out and sharing general knowledge about the property, while providing exceptional guest service at all times. 
  • Extending warm and fond farewell, with a personalized service approach
  • Minimum 2 years’ experience required

 

Guest Relations Executives

  • Handling guest concerns in a courteous and efficient manner, following through ensure satisfactory solutions are provided. 
  • Ability to personally welcome all arrivals, initiating contact prior to their stay, providing in-room registration, creating memorable engagement with guests during the stay and coordinating a bespoke experience.
  • Minimum 2 years’ of experience required.

 

Guest Communication Executives

  • Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.
  • Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations
  • Representing the hotel in accordance with all Peninsula Standards and Service Principles
  • Minimum 3 years of experience required

 

Customer Database Coordinator

  • Uphold Data Integrity of the Databases used in Hotel Operations by following the Policies and Procedures linked to the database projects including the structure, quality, and quantity of data.
  • To ensure the operations follow the maintaining structure, policies and procedures regarding the retention and purging of data and follow the measurements to ensure clean data is captured and well maintained. 
  • Minimum 2-3 years of experience required

 

Doorpersons

  • Greeting arriving and departing guests
  • Ensure smooth traffic at the main entrance and offer guest luggage assistance
  • Arranging guest transportation (i.e. taxi cabs)
  • Responding to guest requests and resolve guest concerns in a timely and friendly manner
  • Ensure cleanliness of the hotel main entrance.
  • Minimum 3 years of experience required

 

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  • Greet and assist guests as they enter and leave the Hotel. 
  • Deliver items such as incoming messages, parcels, etc. to guest rooms
  • Act as a Peninsula brand representative providing exceptional service 
  • Minimum 2 years of experience required

 

Baggage Attendants

  • Assist guests with their luggage upon arrivals and departures
  • Manage the storing of guest items including, but not limited to, packages, luggage etc from vehicles and the luggage storage area
  • Assist guests with hotel information and services queries
  • Minimum 1 years of experience required

 

We value your passion to join our global family. As such, The Peninsula Istanbul is committed to provide the best possible benefits. We would like to share a snapshot of some of our market-leading benefits:

  • 5-day work week
  • Highly competitive salary package
  • Medical insurance coverage
  • Employee facilities such as dedicated fitness / gym facilities, relaxation area and a beautiful staff restaurant.

 

In September and October, we will share the next steps with suitable candidates prior to inviting you to meet with our team. During our intimate recruitment events, you will have an opportunity to engage with our leaders as well as gain a better understanding of our unique culture and why The Peninsula Istanbul will be a special workplace that you can call home.

 

We look forward to welcoming you to the Peninsula family and receiving your resume.


 

 

 

 

About The Peninsula Istanbul

The Peninsula Istanbul will offer spectacular views of the Bosphorus Strait, the meeting point of East and West. Located in the historic Karaköy district, the hotel will feature 177 opulent guestrooms and a glamourous rooftop, forming part of the Salıpazarı Port re-development, which also features a cruise terminal, public squares, restaurants and museums. The hotel is currently scheduled to open at early 2023.

Requisition ID:  39181


Job Segment: Hotel Reception, Hospitality