F&B Pool Supervisor

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

Key accountabilities

• Always ensures the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Handles, or relays to related F&B Pool Manager, or Asst. F&B Pool Manager for all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standard with a general theme of anticipating the guests' needs.
• Monitor and ensure smooth operations of the sections appointed (restaurant / banquet / beverage – as applicable).
• Ensure co-operation and smooth communication between staff in sections appointed and other departments.
• Motivates, supervises the department employees in maintaining a culture in compliance with mission, vision and core values of HSH. 
• Submit weekly staff roster / training schedules to F&B Pool Manager.

General requirements

• Excellent food and beverage knowledge.
• Good organization skills & Time management.
• Good trainer skills in order to ensure service excellency.
• Good hands-on service. 
• Minimum 3 years’ experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone).
• Supervisory experience in complex operation in large scale restaurant.
• Degree or Diploma in hotel management.

We would be delighted to receive your CV and will liaise directly with suitable applicants.

About The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings, three of them historic and beautifully restored – and welcomes guests arriving by land or sea.