F&B Order Taker

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.

• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 

• Be a part of the highly experienced team.

Key accountabilities

• To perform a friendly yet polite and unobtrusive phone conversations.

• Handles, or relays to related F&B Outlet Manager, Asst. F&B Outlet Manager for all guest complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Understands and accurately follows the standard of sequence of service, pre-service and after-service procedures.

• Understands all food and beverage items ordered, including ingredients, methods of preparation and proper service.

• To ensure usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.

• To utilize the POS system as per policies and procedure in place.

• Follows food / beverage / general requisition / transfer forms in section appointed and be aware of costs involved.

General requirements

• Excellent food and beverage knowledge.

• Good organization skills & Time management.

• Good trainer skills in order to ensure service excellency.

• Good hands-on service.

• Minimum 1 years’ experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone).

• Degree or Diploma in hotel management. 

• High level understanding of food and beverage knowledge.

We would be delighted to receive your CV and will liaise directly with suitable applicants.