Executive Housekeeper

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

Key Accountabilities

• Exceeds guest expectations pertaining to the presentation of the guest rooms and housekeeping team service, in keeping with the Peninsula Service Principles; coordinates and escalates guest feedback and ensures elevated services recovery.
• Takes overall responsibility for daily operational issues within the Housekeeping Department including accurate scheduling, service recovery, continuous coverage, and efficient service delivery. 
• Adheres to financial budgets by maintaining effective cost control, and initiates and conducts regular inventory of the hotel’s linen and guest room supplies. Is responsible for monthly analysis and presentation of all departmental expenses.
• Manages the laundry and uniform operation.
• Responsible for managing and ensuring the impeccable maintenance and cleanliness of the Rooms facilities. Ensures completion of daily checklists, regular walkthroughs, and routine preventative maintenance. Delegates and supervises the completion of all maintenance improvements. Recommends improved cleaning products or cleaning methods toward optimal levels of sanitation and cleanliness.
• Ensures all rooms are in excellent condition prior to arrival and respective amenities and room setup is as expected; inspects hotel rooms, public and heart of the house areas to ensure the physical product is representative of Peninsula, clean and well-maintained with identified issues to be communicated with the respective department.
• Hires, develops, motivates, supervises, and coaches department employees in maintaining a culture in compliance with mission, vision, values, and cores principles HSH.

General Requirements

• Housekeeping operational leadership experience. 
• Hands on knowledge of luxury housekeeping operations, including uniform, laundry and large-scale public area operations. 
• Require 5 Years’ experience in a similar role within a Luxury Hotel Environment.
• Ability to communicate well with all levels of management. 
• Self-starter and independent. 
• Exceptional presentation and problem-solving skills. 
• Analytical, detailed oriented and organised. Goals and results oriented.

We look forward to welcoming you to the Peninsula family and receiving your resume.

About The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings, three of them historic and beautifully restored – and welcomes guests arriving by land or sea.