Customer Database Executive

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea. 

• An exceptional opportunity to join our high-profile hotel in Istanbul.

• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 

• Be a part of a highly experienced team.

Key accountabilities

• Uphold Data Integrity of the Databases used in Hotel Operations by following the Policies and Procedures linked to the database projects including the structure, quality, and quantity of data.

• To ensure the operations follow the maintaining structure, policies and procedures regarding the retention and purging of data and follow the measurements from GCDMT to ensure clean data is captured and well maintained. 

• Apply Quality & Data Input Standards by working with the GCDMT to maintain company database management guidelines and policies, ensuring these follow HSH standards and in compliance with local regulations.

• Responsible for maintenance of customer and client information, preferences, profiles, patterns, and history.

• Follow the Policies and Procedures to maintain data-driven business processes and behaviours which are non-obtrusive to the guest experience.

• Assist effectively the operation on new system releases and updates and supporting the Operations in reviewing reports and creating action plans to address areas of opportunity in enhancing the volume and quality of data collection.

• Ensure strong, consistent, and efficient communication with all pertinent hotel departments. 

General requirements

• Minimum 2-3 years’ experience in database management and Customer Relationship Management (CRM)

• Must possess excellent analytical and communication skills. Must be able to work well under pressure with a variety of people, handle multiple tasks simultaneously.

• Admirable time management skills and highly adaptable with a focus on data and input. 

• Advanced skillset on MS Excel and systems for data analytics is preferred.

• Fluent English and Turkish communication proficiency. 

We would be delighted to receive your CV and will liaise directly with suitable applicants.

About The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings, three of them historic and beautifully restored – and welcomes guests arriving by land or sea.