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Assistant Director of Technology

Business Unit:  The Peninsula Istanbul
Location:  Istanbul

The Peninsula Istanbul will offer spectacular views of the Bosphorus Strait, the meeting point of East and West. Located in the historic Karaköy district, the hotel will feature 177 opulent guestrooms and a glamourous rooftop, forming part of the Salıpazarı Port re-development, which also features a cruise terminal, public squares, restaurants, and museums. As we continue to expand the pre-opening team, The Peninsula Istanbul is seeking to hire an Assistant Director of Technology to assist in overseeing the cost-effective and sustainable provisioning, installation, configuration, operation, maintenance of systems hardware and software and any Technology related infrastructure.

 

  • An exceptional opportunity to join our high-profile hotel opening in Istanbul.
  • The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
  • Exceptional market leading total remuneration on offer.

 

Key accountabilities

 

  • Assists in managing and overseeing the Technology infrastructure, service delivery, procurement and operations, and the maintenance of the network, servers, security systems, and applications. Additionally, assists in preparing, maintaining, and testing a technology disaster recovery/contingency plan.
  • Ensures technology documentation, maintenance agreements, SLA's related to technology operations and services are evaluated, updated, and processed.
  • Liaises with internal stakeholders to streamline processes and champions compliance across the business.
  • Assists in building and maintaining vendor/service provider relationships.
  • Is responsible for the technology team duty roster/schedule.
  • Ensures that a structured escalation procedure is in place to provide 24-hour technology support to the hotel guests and colleagues.
  • Ensures daily, weekly, and monthly reporting on agreed service metrics.
  • Implements and maintains strict security measures, processes, and policies to ensure all technology-related infrastructure security and compliance, and ensures technology security issues/risks are identified, communicated, documented, and addressed.
  • Works closely with both the training manager and department heads to identify technology-related education and training needs and assist in the formulation of effective training programs.

 

General requirements

 

  • Minimum of 5 years in a similar position within luxury hotels
  • Experience in managing and overseeing Technology infrastructure, service delivery, procurement and operations, and maintenance of the network, servers, security systems and applications.
  • Ability to work under pressure, cope with unexpected changes and ensure tasks are completed at all times.
  • Strong analytical and logical approach and excellent communication skills.
  • Excellent customer support skills and ability to influence and communicate effectively with all levels.
  • Have logical and systematic troubleshooting skills. Excellent organization and planning skills and able to communicate technical information in an accessible style to non-technical colleagues.
  • Fluent in English language proficiency.

 

We are delighted to receive your resume for further consideration. 

 

 

About The Peninsula Istanbul

The Peninsula Istanbul will offer spectacular views of the Bosphorus Strait, the meeting point of East and West. Located in the historic Karaköy district, the hotel will feature 177 opulent guestrooms and a glamourous rooftop, forming part of the Salıpazarı Port re-development, which also features a cruise terminal, public squares, restaurants and museums. The hotel is currently scheduled to open at early 2023.

Requisition ID:  37561