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Spa & Wellness Concierge

Business Unit:  The Peninsula Hong Kong
Location:  Hong Kong

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.



  • 17 paid statutory holidays 17 個帶薪法定假日
  • Exceptional market leading benefits 卓越的市場領先優勢
  • Option of MPF or ORSO retirement scheme 選擇強積金或職業退休計劃


Responsibilities 職責:


  • Ensure a warm, friendly and professional welcome to all guests visiting The Spa 確保熱情,友好和專業地歡迎所有訪問水療中心的客人
  • Promote and sell spa services and retail products maximizing the potential of all sales 最大限度地發揮所有銷售的潛力,推廣和銷售水療服務和零售產品
  • Ensure that accurate and correct payment is received 確保收到準確無誤的付款
  • Complete the daily opening and closing procedures professionally and accurately as set by the Spa Director 按照水療總監的設定,專業、準確地完成每日開門和關門程序
  • Ensure all telephone and email bookings are made to maximize the business whilst ensuring guest needs are of first importance 以最大限度地提高業務,確保跟進所有電話和電子郵件預訂,同時確保客人的需求是第一位
  • Ensure reports are produced and balanced on a daily basis 確保完成每天的報告


Requirements 要求:


  • Working experience in luxury hotels or spa’s front of house or reception 在豪華酒店或水療中心或接待處的工作經驗
  • Knowledge in using spa computerised booking systems is an advantage 使用水療電腦化預訂系統的知識是一個優勢
  • Excellent interpersonal and communication skills 良好的人際關係和溝通技巧
  • Fluent in spoken and written English. Good command of Cantonese or Mandarin is an advantage 流利的英語口語和書面語。精通粵語或普通話是一個優勢
  • Flexible approach to working hours 靈活的工作時間




About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

Requisition ID:  35723

Job Segment: Salon, Concierge, Hospitality