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Concierge Agent

Business Unit:  The Peninsula Hong Kong
Location:  Hong Kong

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.
 

  • 17 paid statutory holidays

  • Exceptional market leading benefits such as comprehensive family medical insurance (including dependents),

  • Option of MPF or ORSO retirement scheme

 

Job Responsibilities:

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  • Greets consistently and professionally to our guests to provide a warm welcoming experience

  • Provides guests with information on facilities, services, events and attractions, tours, travel routes and transportation schedules

  • Provides restaurant information, gives recommendations and makes restaurant bookings per guests’ preference

  • Keeps updating on sightseeing attractions, dining venues and shopping suggestions within the city but not limited to it

  • Arranges flight tickets, flight reconfirmation, on-line check in and flight schedule updates for our guests

  • Arranges transportation according to guest needs including hotel limousine and other fleet from contract-out agent

  • Handles all incoming couriers and mails on behalf of our guests in a prompt and efficient manner

  • Assists in providing mailing services to our guests including postcards/ letters, speedpost/ air / surface mail through Hong Kong Post, FedEx and DHL

 

Requirements:

 

  • Diploma or degree holder in Hotel Management

  • Two years of related experience in the hotel industry is preferred

  • Excellent verbal and written English, Cantonese and Mandarin

  • Passionate towards hospitality and concierge business

  • Fresh graduates are also welcome to apply

 

 

 

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

Requisition ID:  31459


Job Segment: Concierge, Hospitality