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Concierge Agent

Business Unit:  The Peninsula Hong Kong
Location:  Hong Kong

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.



  • 17 paid statutory holidays
  • 17天有薪法定假期
  • Exceptional market leading benefits
  • 領先市場的卓越福利
  • Option of MPF or ORSO retirement scheme
  • 強積金或職業退休計劃(公積金)選項


Responsibilities 職責:


  • Responsible for answering any guest inquiries regarding the city, events, and attractions. Provides exceptional customer service to all of our guests and supports other departments as needed
  • 負責回答客人的查詢,如:有關城市、活動和景點等。為所有客人提供卓越的客戶服務,並支援其他部門
  • Greets consistently and professionally to our guests to provide a warm welcoming experience
  • 熱情地歡迎我們的客人,並維持專業的服務水準
  • Arranges transportation according to guest’s needs including hotel limousine and other fleet from contract-out agent
  • 根據客人需求安排交通服務,包括酒店豪華轎車和其他車隊
  • Handles all incoming couriers and mails on behalf of our guests in a prompt and efficient manner
  • 代客人有效地處理所有快遞及郵件
  • Provides guests with information on facilities, services, events and attractions, tours, travel routes and transportation schedules
  • 為客人提供有關資訊包括設施、服務、活動、景點、旅遊路線和交通時間表等




Requirements 要求:


  • Diploma or degree holder in Hotel Management
  • 持有酒店管理文憑或學位
  • Excellent verbal and written English, Cantonese and Mandarin
  • 操流利的英語,廣東話和普通話和優秀的書寫能力
  • Two years of related experience in the hotel industry is preferred
  • 兩年或以上酒店相關經驗者優先
  • Passionate towards hospitality and concierge business
  • 對酒店和禮賓行業充滿熱情




About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

Requisition ID:  33225

Job Segment: Concierge, Hospitality