Spa Supervisor

The Peninsula Chicago is seeking a Supervisor to join our Spa team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key accountabilities

• Oversee all front desk operations and staff to ensure a positive guest experience.
• Ensures the cleanliness and organization of the spa desk and assists with the coordination of efforts between other departments.
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Be in full compliance with Head Office database requirements

General requirements

• 3 years of spa desk experience in luxury property ideal
• Knowledge of PMS/Opera and some knowledge in rooms department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer

• 10 vacation days per year
• 6 sick days per year
• 3 personal days per year
• 10 holidays days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States.

About The Peninsula Chicago

Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.