Guest Relations Manager

Business Unit:  The Peninsula Chicago
Location:  Chicago

The Peninsula Chicago is seeking a Guest Relations Manager to join our Rooms Division team and be an integral part of our guest-focused service.

  • Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
  • Grow within a diverse multi-outlet property.
  • Exceptional health benefits package and 401(k) with company match.


Key Accountabilities:

  • Manage proper operation of all responsibilities of Guest Relations operations.
  • Knowledgeable and fully adheres to both Peninsula and Forbes standards.
  • Maintain consistency in performance in accordance with both Peninsula and Forbes standards.
  • Communicate with all departments to create a guest-centric experience.
  • Be in full compliance with Head Office database requirements.
  • Ensure efficient operation of the Guest Relations responsibilities with efficient handover.


General Requirements:

  • Minimum 3 years of front office experience in luxury property ideal.
  • Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred.
  • Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
  • Excellent command of written and spoken English.


Benefits We Offer:

  • 10 vacation days per year.
  • 9 paid holiday days per year.
  • 5 Chicago Paid Sick Leave days per year.
  • 5 Chicago Paid Leave days per year.
  • Complimentary employee meals.
  • Discounting parking.
  • Discounted and complimentary room nights at The Peninsula Hotels.
  • 50% restaurant discount.
  • 50% discount on spa services.
  • 25% discount on spa retail.
  • 80% company-paid medical, dental, and vision coverage.
  • Complimentary life insurance.
  • Complimentary long-term disability.
  • Retirement plan with 5% company match.


We are delighted to receive your resume for further consideration. Due to a high number of applications, we will only contact you if your qualifications match our needs. To be considered for the position, you must have work authorization in the United States.




About The Peninsula Chicago

Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.

Requisition ID:  45324

Job Segment: Housekeeping, Hospitality