Assistant Manager of Risk Management

The Peninsula Chicago is seeking an Assistant Manager to join our Risk Management team and be an integral part of the hotel's safety and guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

• Implementation of all policies and procedures regarding Safety and Security
• Monitoring security and safety programs
• Investigating all incidents regarding guest, associates, patrons, and hotel assets
• Implementing the hotel's emergency plan
• Assist in providing on-going training for all officers and hotel staff as it pertains to the Hotels emergency plan, safety, and security
• Reviewing all documentation prepared by the officers daily, ensuring accuracy and timeliness
• Maintaining current certification in CPR and First Aid, and be able to perform competently when necessary
• Have working knowledge of the hotel lock and in-room safe systems
• Assist in dealing with difficult guest or associate issues such as, but not limited to disorderly conduct, theft, suicides, bomb threats, associate or guest accidents, fire, safety hazards, robberies, terrorist activities, civil disturbances, power failure, elevator entrapment, and natural disasters.
• Maintain a positive work environment while developing, maintaining, and improving on the teamwork atmosphere within the department as well as in the hotel.

General Requirements:

• 2 years' experience in a similar role in a luxury property
• Ability to handle fast-paced, high energy, stressful environment; ability to be flexible with work schedule including some late-nights and weekends
• An excellent knowledge of the current computer applications being used
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills
• Strong command of written and spoken English

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. Due to a high number of applications, we will only contact you if your qualifications match our needs. To be considered for the position, you must have work authorization in the United States.

About The Peninsula Chicago

Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.