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Assistant Director of Security & Operational Risk

Business Unit:  The Peninsula Chicago
Location:  Chicago

The Peninsula Chicago is seeking an Assistant Director to join our Security and Risk Operations team and be an integral part of the hotel's safety and guest-focused service.


  • Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
  • Grow within a diverse multi-outlet property.
  • Exceptional health benefits package and 401(k) with company match.


Key accountabilities


  • Implementation of all policies and procedures regarding Safety and Security
  • Monitoring security and safety programs.
  • Investigating all incidents regarding guest, associates, patrons and hotel assets
  • Implementing the hotels emergency plan.
  • Assist in providing on-going training for all officers and hotel staff as it pertains to the Hotels emergency plan, safety and security.
  • Reviewing all documentation prepared by the officers daily, ensuring accuracy and timeliness
  • Maintaining current certification in CPR and First Aid, and be able to perform competently when necessary
  • Have working knowledge of the hotel lock and in-room safe systems.
  • Ability to perform all tasks required of officers on a daily basis.
  • Make periodic patrols of the hotel critiquing officers and showing different methods of patrolling.
  • Assist in dealing with difficult guest or associate issues such as: disorderly conduct, theft, suicides, bomb threats, associate or guest accidents, fire, safety hazards, robberies, terrorist activities, civil disturbances, power failure, elevator entrapment, medical assistance and natural disasters.
  • In addition to the aforementioned the Security Supervisor of Risk Management must maintain a positive work environment while developing, maintaining and improving on the teamwork atmosphere within the department as well as in the hotel.


General requirements


  • 4 years experience in a similar role in a luxury property
  • Ability to handle fast-paced, high energy, stressful environment; ability to be flexible with work schedule including some late-nights and weekends.
  • An excellent knowledge of the current computer applications being used.
  • Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
  • Strong command of written and spoken English both written and spoken


We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States




About The Peninsula Chicago

Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.

Requisition ID:  33566

Nearest Major Market: Chicago