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Guest Relations Manager

Business Unit:  The Peninsula Beverly Hills
Location:  Beverly Hills

 

Working alongside the Director of Guest Relations at The Peninsula Beverly Hills, we are seeking a Guest Relations Manager who possesses a genuine warmth and sense of hospitality.  


•    Work for an award-winning luxury hotel group
•    Learn and grow within a diverse multi-outlet property
•    Exceptional benefits package

 

 

Key Accountabilities


•    Work well in a team environment and multitask under pressure
•    Maintenance of quality, completeness, and accuracy of guest information
•    Increased knowledge of guests’ personal preferences, as seen at the quality of profile remarks and central comments input in individual profiles
•    The creation of individually crafted acts of caring, delivered with sincerity, warmth, and grace to emotionally connect with guests

 

 

General Requirements


•    The ability to communicate credibly and effectively 
•    A thorough knowledge of Reservations, Front Desk and Concierge processes. Fully familiar with the systems and operations platforms such as Opera, Alice, HotSos, Saflok, Review Pro (PenChat), 2C2P, Infrasys, Givex that are essential for daily operations
•    Creative, flexible with adaptive thinking, with an ability to transform information into relevant acts of customer recognition, and the provision of ‘emotional amenities’
•    As an ambassador for The Peninsula Beverly Hills, ability to reinforce perceptions of quality and caring; ability to relate confidently and effectively with guests, other customers, and colleagues at all levels

 

We are delighted to receive your resume for further consideration.  To be eligible to apply, you must have a US work authorization.

 

 

 

 

About The Peninsula Beverly Hills

Located at one of the most prestigious addresses in Beverly Hills, at the intersection of Wilshire and Santa Monica Boulevards, and within easy walking distance of Century City and the legendary Rodeo Drive, The Peninsula Beverly Hills provides an exclusive retreat amid lush tropical gardens.

Requisition ID:  35743


Nearest Major Market: Los Angeles