Front Desk Agent internship

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities related to the service in our Front Desk department. That placement will start in Q1 2025 for a minimum of 6 months.

• Secure a placement with a luxurious Five-Star hotel located in Beijing
• The Peninsula Beijing espouses luxury service, dedication to our customers, and commitment to our employees
• Learn and grow within a strong hospitality company focused on quality with our dedicated internship program

Key accountabilities

• Assist in the check-in and check-out process for guests, ensuring a seamless and efficient experience.
• Support the front desk team with guest inquiries, requests, and complaints, resolving issues promptly and professionally.
• Gain hands-on experience in room allocation, ensuring accuracy and compliance with guest preferences and reservation details.
• Learn about hotel systems and software, such as property management systems (PMS), to support front desk operations and guest service processes.
• Assist in conducting room inspections to identify maintenance issues, safety hazards, and opportunities for improvement.
• Collaborate with other departments, such as concierge and guest services, to ensure guest needs are met and operational efficiency is maintained.
• Take part in special projects and initiatives related to rooms division operations, such as guest satisfaction surveys, or sustainability programs.

General requirement

• Chinese language skills mandatory - Good English communication (verbal, written) 
• That opportunity is open to Chinese citizens only (including Hong Kong, Macau, Taiwan)
• Pleasant, courteous, and fun personality
• Internship Agreement - mandatory
• Package: RMB 2,500 / Month, Dormitory, Meals and Uniform provided

Please be informed that the screening of the applications will start on 22nd October. We are delighted to receive your CV and will liaise with suitable candidates directly.

About The Peninsula Beijing

Opened in 1989 and having undergone a meticulous renovation, The Peninsula Beijing has transformed to become a luxurious all-suite hotel in the heart of China’s dynamic capital. Located just steps from the Forbidden City, the hotel combines timeless Chinese artistry and craftsmanship coupled with the latest technologies.