Reservation Supervisor

Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Supervisor who has a genuine passion for supporting our Reservation team.

• Work for a prestigious hotel in Bangkok. 
• Learn and grow within a strong Sales & Marketing
• Favorable remuneration package

 
Responsibilities

• Oversee the reservation team's operations, ensuring efficient and accurate booking processes.
• Develop and implement reservation policies and procedures to optimize customer satisfaction and operational efficiency.
• Train and supervise reservation staff, providing guidance and support to enhance service standards.
• Collaborate with other departments to coordinate room allocations and manage special guest requests.
• Maintain up-to-date knowledge of hotel property management systems and reservation software.
• Foster a positive work environment that encourages team spirit and high performance among staff members.
• Ensure compliance with hospitality industry regulations and company policies.
• Provide exceptional customer service, resolving issues and maintaining high-quality standards across all interactions.

 
Requirements

• Bachelor's degree or equivalent hotel management courses with hotel operations
• Minimum 2 years in a similar or relevant field
• Ability to communicate with ease and inspire confidence about the hotel property via phone and email
• Fluent in English, both written and spoken

 
We are delighted to receive your resume and will liaise directly with suitable applicants.