Reservation Manager

Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Manager who are supervising Reservation department and liaising with all other departmental managers as well with the accurate recording/processing of group reservations and maximization of room sales through proactive selling techniques

• Work for a prestigious hotel in Bangkok  
• Learn and grow within a strong Sales & Marketing team
• Favorable remuneration package 

Key Accountabilities 

• To ensure that all special rates information for corporate and locals are readily available.
• To ensure that all reservations staff takes an active role in the maintenance of Guest Profile.
• To be fully conversant of the hotel room types and rates.
• To ensure that Reservations Department receives the proper market mix to help in achieving the maximum average room rate and room revenue.
• To ensure that all services rendered to guests from the Reservations Department are carried out efficiently, courteously and professionally.
• To ensure in securing accommodation for all arriving guests, but never allow over-booking situation to occur.
• To advise management and sales of the current reservations status in order to assist them with their reference in marketing and business solicitation.
• Adhere to all company credit policies to ensure that all revenue expected will be received.
• To support Group Reservations Executive, co-ordinating with Sales Department in reference to all group bookings. To monitor and ensure that all group reservations are accurate, precise and detailed.
• To monitor office activities on a daily basis to ensure that work updates are done consistently and in a timely manner
• To ensure and supervise arrival checking is done in accordance to the Peninsula Standards and ensure that all reservations are correct and handled proficiently
• To focus on service levels i.e call handling techniques, prompt and efficient handling of the flow of email correspondences
• To take charge of special requests and any problems that may arise within the department on a day to day basis
• In the absence of the Director of Revenue and Revenue Manager, ensure to prepares revenue pick up reports.

General requirements 

• Certificate or bachelor's degree in Hotel Management or related field  
• Minimum 3 years' experience in this role 
• Strong analytical skills to understand key business indicators
• Strong leadership skills to effectively manage and motivate high performing team positioned to exceed targets
• Ability to communicate well in English.  

We are delighted to receive your resume for further consideration. To be eligible to apply, you must be a Thai citizen or hold relevant employment visa/residency status. 

About The Peninsula Bangkok

Opened in 1998, The Peninsula Bangkok is set on the banks of the Chao Phraya River, with sweeping views of the city skyline. Its amenities, including a sumptuous three-tiered swimming pool and private helipad, are among the most luxurious offered at any hotel in Thailand.