Director of Guest Relations

Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Director of Guest Relations who is responsible for delivering exceptional customer service and ensuring a positive guest experience within the hotel's lobby area.

• Work for a prestigious hotel in Bangkok. 
• Learn and grow within a strong Rooms division
• Favorable remuneration package

 
Responsibilities

• Ensure the efficient management of the Guest Relations Department in strict adherence to Hotel and HSH Policies & Procedures.
• Monitor service standards within the department and implement corrective measures as needed.
• Provide exceptional care for all VIP guests, including pre-stay introductions, room preparations tailored to guest preferences, warm welcomes upon arrival, ongoing attention throughout their stay, farewells upon departure, and post-stay follow-ups. Maintain contact with VIPs for special occasions throughout the year.
• Develop and implement unique, personalized, and discreet guest recognition initiatives to enhance satisfaction and create memorable experiences, working collaboratively with various departments such as Front Desk, Concierge, Food & Beverage, Spa, etc.
• Remain visible and actively engage with guests to ensure they are recognized across all areas of the hotel, and facilitate the sharing of information.
• Maintain the accuracy and integrity of the guest database in line with HSH Policies & Procedures.
• Encourage guests to provide feedback through social media channels and in-house comment cards.
• Meet all deadlines with high-quality work, delegate tasks fairly, and conduct thorough follow-ups.
• Stay informed about trends and market intelligence, continuously seek improvements in hardware, offerings, and service enhancement.

Requirements

• Bachelor's degree or equivalent hotel management courses with hotel operations
• 5 years' experience in hotel, and at least 2 years in similar capacity
• Good knowledge in Customer Service Excellence, Strong Communication Skills, Problem-Solving and Decision-Making, Hotel Operations and Procedures, Attention to Detail.
• Fluent in English, both written and spoken

 
We are delighted to receive your resume and will liaise directly with suitable applicants.
 

About The Peninsula Bangkok

Opened in 1998, The Peninsula Bangkok is set on the banks of the Chao Phraya River, with sweeping views of the city skyline. Its amenities, including a sumptuous three-tiered swimming pool and private helipad, are among the most luxurious offered at any hotel in Thailand.