Reservations Agent

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking a Reservations Agent who possesses a genuine warmth and sense of hospitality.

 
•    Work for an award-winning luxury hotel group
•    Learn and grow within a diverse multi-outlet property
•    Exceptional benefits package

Key Accountabilities

•    Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
•    Book room reservations while focusing on maximizing room revenue and average rate.
•    Handle all special reservations, to include V.I.P. reservations, packages, and discounts.
 

General Requirements

•    Strong communication skills while remaining positive, organized, and professional
•    An open and flexible schedule with the ability to work on the weekends and holidays while being reliable
•    Experience in customer service in a luxury hotel or other luxury customer service environment
•    Proficient in Opera, Outlook, Excel, and Word systems a plus
 

Benefits we offer:

•    100% company-paid medical, dental and vision coverage
•    Paid time off
•    Complimentary employee meals
•    Complimentary car parking (onsite)
•    Complimentary bicycle parking (onsite)
•    Bus transit reimbursement 
•    Complimentary uniform laundering
•    Discounted and complimentary room nights at The Peninsula Hotels
•    50% restaurant discount
•    Retirement plan with 4% company match

We are delighted to receive your resume for further consideration.  To be eligible to apply, you must have a US work authorization. The pay rate for this position is $26.50 per hour.