Guest Relations - Coordinator

Working alongside the Director of Guest Relations at The Peninsula Beverly Hills, we are seeking a Guest Relations Coordinator who possesses a genuine warmth and sense of hospitality.  

•    Work for an award-winning luxury hotel group
•    Learn and grow within a diverse multi-outlet property
•    Exceptional benefits package
 

Key Accountabilities

•    Maintenance of quality, completeness, and accuracy of guest information
•    Increased knowledge of guests’ personal preferences, as seen at the quality of profile remarks and central comments input in individual profiles
•    Assist Front Office staff members to ensure guest inquiries are attended in a timely manner.
•    The creation of individually crafted acts of caring, delivered with sincerity, warmth, and grace to emotionally connect with guests

General Requirements

•    The ability to communicate credibly and effectively 
•    Must be detail oriented
•    Must be able to work well in a team environment and multitask under pressure
•    Knowledge and proficient in Opera PMS (Property Management System)
•    Creative, flexible with adaptive thinking, with an ability to transform information into relevant acts of customer recognition, and the provision of ‘emotional amenities’
•    As an ambassador for The Peninsula Beverly Hills, ability to reinforce perceptions of quality and caring; ability to relate confidently and effectively with guests, other customers, and                             colleagues at all levels

Benefits we offer

•    Flexible schedule
•    Paid time off
•    Complimentary employee meals
•    Complimentary car parking (onsite)
•    Complimentary bicycle parking (onsite)
•    Bus transit reimbursement 
•    Complimentary uniform laundering
•    50% restaurant discount
•    Retirement plan with 4% company match

We are delighted to receive your resume for further consideration.  To be eligible to apply, you must have a US work authorization. The pay rate for this position is $27. 50 per hour.

About The Peninsula Beverly Hills

Located at one of the most prestigious addresses in Beverly Hills, at the intersection of Wilshire and Santa Monica Boulevards, and within easy walking distance of Century City and the legendary Rodeo Drive, The Peninsula Beverly Hills provides an exclusive retreat amid lush tropical gardens.