Working alongside the amazing team at The Quail Lodge & Golf Club, we are seeking a Guest Service Agent to support our Front Office Department.

• Work for a highly prestigious hotel located in sunny Carmel Valley, California.
• Learn and grow within a strong hospitality operation.
• Exceptional medical benefits, Employee discounts on Lodge, Golf, and Dining services.

Key Accountabilities

• Responsible for all guest services related to the objectives of the property.
• Handle guest check-in, check-out and sharing general knowledge about the property, our company, and local attractions.
• Provide prompt and courteous switchboard services by taking reservations and transferring phone calls. 
• Work closely with the Housekeeping Department to ensure rooms are cleaned on time and special requests are honored

General Requirements

• Bachelor's Degree preferred or combination of education, training, and experience
• Able to work in fast-paced environment
• Great verbal communication skills
• Excellent computer skills
• Must be outgoing, sociable, and well spoken

Salary: $22.75 per hour

Benefits We Offer:

• • 5 vacation days per year
  • 5 sick days per year
  • 9 holidays days per year
  • Complimentary employee meals
  • Complimentary parking
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 25% restaurant discount
  • 40% discount on retail
  • Complimentary use of golf course

Set in California’s picturesque Carmel Valley, The Quail hosts the well-known annual motorsports event, The Quail: A Motorsports Gathering. A haven within the temperate climate of Santa Lucia Mountains, each of the 93 guestrooms features a private deck or patio that overlooks the Lodge’s lakes, golf course and expertly-manicured gardens. Along with verdant greens and lush landscapes, The Quail is home to Edgar’s, a farm-to-table restaurant that highlights fresh local produce and adheres to the Monterey Bay Aquarium Seafood Watch guidelines of sustainability.