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Guest Service Agent

Business Unit:  The Quail Lodge Resort & Golf Club
Location:  Carmel, CA

This position offers limited time signing bonus of $300 after 90-days of employment!


Working alongside the amazing team at The Quail Lodge & Golf Club, we are seeking a Guest Service Agent to support our Front Office Department.

  • Work for a highly prestigious hotel located in sunny Carmel Valley, California.
  • Learn and grow within a strong hospitality operation.
  • Exceptional medical benefits, Employee discounts on Lodge, Golf, and Dining services.


Key Accountabilities

  • Responsible for all guest services related to the objectives of the property.
  • Handle guest check-in, check-out and sharing general knowledge about the property, our company, and local attractions.
  • Provide prompt and courteous switchboard services by taking reservations and transferring phone calls. 
  • Work closely with the Housekeeping Department to ensure rooms are cleaned on time and special requests are honored


General Requirements

  • Bachelor's Degree preferred or combination of education, training, and experience
  • Able to work in fast-paced environment
  • Great verbal communication skills
  • Excellent computer skills
  • Must be outgoing, sociable, and well spoken




Salary: $18.86 per hour


Quail Lodge Careers


Set in California’s picturesque Carmel Valley, Quail Lodge & Golf Club hosts the well-known annual motorsports event, The Quail: A Motorsports Gathering. A haven within the temperate climate of Santa Lucia Mountains, each of the 93 guestrooms features a private deck or patio that overlooks the Lodge’s lakes, golf course and expertly-manicured gardens. Along with verdant greens and lush landscapes, Quail Lodge is home to Edgar’s, a farm-to-table restaurant that highlights fresh local produce and adheres to the Monterey Bay Aquarium Seafood Watch guidelines of sustainability.

Requisition ID:  35784

Job Segment: Housekeeping, Hospitality