Rooms Trainer

The Peninsula Hotels, a division of The Hongkong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for legendary hospitality, we offer a guest experience that blends elegance with modernity. 
The Peninsula Tokyo, perfectly situated at the heart of the city located near Ginza, the Marunouchi financial district and the Imperial Palace. We are proud of our 500 colleagues, a diverse blend of over 30 different nationalities and cultures who come together in a supportive and inclusive workplace. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.​

• This position allow you to drive, contribute and develop members in Rooms department to ensure guest satisfaction and enhance talent development
• Report directly to Director of Rooms

Key Accountabilities 

• Review each Rooms section monthly training plan and records submitted by DT’s (Departmental Trainers) together with L&TD. Ensure that plans are relevant with needs of the section and executed in a timely manner.
• Work with DOR and L&TD to develop and customize training content that are relevant and specific to each section. Determines and analyses the Training Needs of the department and creates the Learning and Development Plan for the teams.
• Work with DT’s to ensure all new Rooms employees complete the correct onboarding for each section, reviewing the training checklist, training calendar and touching basis on their progress.
• Be familiar with Rooms operating policies & procedures as well as all operational sequences.
• Conduct regular audits on various Rooms sections during operation time and provide a summary report. Identifying any operational gaps that may be needed to work on. Run role-plays in different operational areas and provide feedback on specific processes.
• Oversee the ‘training buddy system’ for all new joiners, interns, and management trainees within the Rooms Division departments. Working with each section head to ensure their training is completed accordingly.

Requirements

• Minimal 2 years of practical experience in a managerial role in Front Office

• Must know have good organizational skills, excellent communication in both English and Japanese

• Must have knowledge on how to effectively deliver training and lead group training session