Front Desk Receptionist

The Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests.​

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At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.​

• This opportunity allows you to interact and build relationship with people from diverse backgrounds.
• Exciting daily tasks. No two days are the same.
• Front Desk Receptionist is the great fundamental entry role into career in hospitality.

Key Accountabilities:

• Engage with guests and provide personalized service in alignment with Peninsula Standards.
• Handle guest’s inquiries via phone, email, or in person, utilizing comprehensive knowledge of hotel’s policies and procedures.
• Oversee room allocations and amendments based on guest preferences and hotel guidelines.
• Escorting guests for in-room check-in and providing an introduction of room facilities.
• Process payments accurately according to billing instruction, while maintaining accurate personal cash float.
• Maintain accurate guest records, update profiles, and ensure proper documentation for arrival and departures.
• Ensure guest safety and security by following hotel protocols and reporting any suspicious activities.
• Execute upsell initiatives and achieve the team’s target.

Requirements: 

•  Business level proficiency both English and Japanese. Additional language is an advantage.

•  Understanding of the hotel operations. Effective communication skill. Teamwork and collaboration.

•  Problem solving and conflict resolution. Awareness of safety and security