Guest Relations Executive

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Guest Relations Executive to achieve the company’s objectives and create a memorable guest experience

※As this position includes certain front desk responsibilities, such as check-in and check-out, you may initially be assigned to front desk operations as part of your career development. 
 

Work for a highly prestigious hotel in Guest Relations Team.
Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Actively engage with guests and provide personalized service using the Peninsula Service Principles to all arrival, in-house, and departing VIPs / other guests
• Greet and escort guests for in room check in for VIP & car booking arrivals with accuracy
• Maintain thorough knowledge of hotel offerings, including hotel’s policies and procedures
• Execute profile maintenance in accordance with company data standards, including updating and merging of existing guest profiles
• Coordinate with hotel departments in matters regarding input, sharing, and retrieval of guest related data and information.

General Requirements

• Comprehensive understanding of hotel operations, systems, technology, and VIP service. Strong verbal and written communication skills. High attention to detail. Ability to multitask and manage time efficiently.
• 2+ years of experience (Preferably Guest Relations / Front Desk background)
• Diploma or University Degree
• Knowledge in hotel Property Management System (PMS) and Microsoft office
• Cultural sensitivity and high emotional intelligence. Discretion and confidentiality in guest matters. Ability to communicate effectively. Flexibility in working various shifts, including evenings, weekends, and holidays.

We are delighted to receive your resume for further consideration.